After you complete this course, you will be able to: identify different types of teams, build teamwork by recognizing and tapping into the 12 characteristics of an effective team, promote trust and rapport by exploring team player styles and how they impact group dynamics, recognize the key elements that move a team from involvement to empowerment and how to give these elements to a team, develop strategies for dealing with team conflict and common problems, and understand how action planning and analysis tools can help a team perform better.

After you complete this course, you will be able to define your role as a manager and identify how that role differs from other roles you have had, understand the management challenge and the new functions of management discover how you can prepare for and embrace the forces of change, identify ways to get you and your workspace organized and get a jump on the next crisis, identify your leadership profile and explore ways to use this knowledge to improve your success as a manager, enhance your ability to communicate with others in meetings and through presentations, and create an action plan for managing your career success.