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Microsoft Windows 11: Part 1: Customizing the Windows 11 Environment
$99.00In this course you will learn how to: change basic Windows settings, customize the lock screen, and customize the desktop. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$99.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Effective Planning and Scheduling
$99.00This course will teach you how to use a variety of planning and scheduling tools, including the work breakdown structure, network diagrams, program evaluation and review technique (PERT), and Gantt charts. You will also learn how to properly estimate time, schedule resources, identify task dependencies, manage risks, communicate your schedule, and keep the schedule updated. -
Microsoft 365 Visio: Part 2: Creating Shapes, Stencils, and Templates
$99.00In this course users will learn how to: Create custom stencils, create simple custom shapes, create master shapes, and create custom templates.
